To ensure accurate tracking, accountability, and efficiency within Found Surface’s production systems, we require all clients to follow the material receiving process outlined below.

This policy applies to all packages, fabric rolls, trims, labels, or materials sent to our facility.

1. Material Receiving Form (MRF) Requirement

To ensure accurate receiving, tracking, and internal routing of materials, all inbound shipments to Found Surface require a completed Material Receiving Form (MRF).

• Prior to shipping any materials, clients must complete and submit an MRF. Your Account Manager will provide a blank Found Surface MRF, or you may access one [here].
  
• If your company already uses a pre-formatted packing list, a Client-Provided Material Receiving Form (CP-MRF) may be submitted in place of the Found Surface MRF. Please review the required fields that must be included in a CP-MRF [here].
  
• The completed form must be submitted to your Account Manager (or uploaded via your client portal, if applicable) before the shipment arrives at our facility.
  
• A separate MRF is required for each shipment to ensure proper logging and internal handling.
  

2. Purpose of the Policy

This process enables our Operations Team to:

• Accurately log and track all incoming materials.
  
• Ensure materials are routed promptly to the correct development or production team.
  
• Maintain complete accountability and transparency for all client-owned inventory.
  

This policy is essential to maintaining responsibility, organization, and best practice within our production workflow.

Missing Material Receiving Form (MRF) Policy

If materials arrive at our facility without a submitted Material Receiving Form (MRF) or Client-Provided MRF (CP-MRF), the shipment will be placed in a holding area and will not be processed.

• Clients have 48 hours from notification to submit the required MRF.
• Once the completed form is received, materials will be released from holding and processed accordingly.
  
• If the required form is not received within 48 hours, a $250 non-compliance fee will be billed per violation.

This fee covers the additional administrative effort and operational disruption required to manually identify, process, and route unregistered shipments.

4. Policy Effective Date

This policy takes effect on January 1, 2026 and applies to all current and future client accounts.

5. Questions or Support

For questions or assistance completing your Material Intake Form, please contact your Account Manager or email hello@foundsurface.com.

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